Refund policy

You can reach us at +91-9587926366 or email us at Atriyaofficial@gmail.com for any questions regarding your order.

At ATRIYA JAIPUR, we are committed to ensuring complete satisfaction with your purchase. Please review our guidelines below:

  • International Orders: All international orders are strictly Final Sale. We do not offer returns, exchanges, refunds, or store credit for orders shipped outside India under any circumstances.

  • Domestic Orders (Within India): The following exchange and store credit policies apply exclusively to domestic orders.

  • Returns & Store Credit: We do not offer direct monetary refunds. Eligible returns are issued as Store Credit only, excluding original delivery and shipping fees.

  • Condition of the Product: To be eligible for store credit or an exchange, the bag must be completely unused, unworn, and free of any marks, stains, or signs of wear. All original tags, dust bags, and packaging must remain intact.

  • Verification Process: Clear, intact pictures and unboxing videos of the product showing its unused condition are mandatory before we can approve an exchange or credit. Once our team inspects and verifies the product upon receipt, your store credit will be issued.

  • Damaged Deliveries: All orders are packed with utmost care using premium packaging materials. However, if your order arrives damaged, please report it within 48 hours of delivery with supporting photos and videos. Requests made after 48 hours cannot be entertained.

  • Order Cancellations: Cancellations are accepted within 10–12 hours of order placement. Once approved, the refund will be initiated within 2–4 working days.

  • Shipping & Reverse Pick-ups:

    • Brand Error / Damaged Item: ATRIYA JAIPUR will arrange and cover a reverse pick-up only if the issue originated on our end (e.g., incorrect item delivered or transit damage reported within 48 hours).

    • Customer-Initiated Exchanges: For standard exchanges or store credit requested at your own preference, we do not provide reverse pick-up services. The customer is responsible for shipping the package back to our studio safely.